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Terms & Conditions


The materials displayed on this website, including and without limitation, all editorial materials, information, photographs, illustrations, artwork and other graphic materials, and names, logos and trade marks, are protected by copyright, trade mark and other intellectual property laws. Any such content may be displayed and printed solely for your personal, non-commercial use within your organization only. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the express prior written consent of Enjoy Central America SA.

Save for the above, Enjoy Central America SA. does not grant any license or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into the website or in the user interface of the website.

You acknowledge and accept that the information contained on this website (the website information) may include inaccuracies. You acknowledge and accept that the website information is subject to change at any time and may not necessarily be up to date or accurate at the time you view it. You should enquire with us directly to ensure the accuracy and currency of the material you seek to rely upon.


All prices on the website are expressed in US Dollars and are subject to change without notice. All other prices given for packages, tours, hotels and transfers as part of a customized offer or in a brochure or flyer are based upon the exchange rate effective at the time of the offer or printing. In the event of major currency fluctuation, change of tour rates, fuel costs, and government taxes etc., tour operator reserves the right to make an adjustment.

Travel Insurance:

EnjoyCentralAmerica SA. recommends the purchase of travel insurance to all our customers.

Not Included:

Land ONLY price does not include: Air transportation, cost of passport or visas, inoculations, excess baggage charges, baggage handling, phone calls, meals not specified in the itinerary, airport and departure taxes where applicable, local airport taxes, local city taxes, all items of personal nature (e.g. laundry, wine or liquor-unless stated otherwise), health and accident or other insurance and communication charges.


Tips to tour guides, drivers, waiters (in countries where applicable), hotel staff, baggage handlers, or game rangers are not included in the tour price and are at the tour participant's discretion.

Visas and Inoculations:

Visa and immunization requirements vary from country to country and up-to-date information should be obtained from your health department and consulate prior to departure.

Important Note:

Travel arrangements are intended for persons of reasonably good health and without physical disabilities which would create a hazard either for the participant or those traveling with the participant. By paying for the travel arrangements the participant certifies that he or she does not have any health problems or physical disabilities that would endanger either themselves or any tour participant.

Reservation Procedure:

Full payment is due at time of booking unless otherwise stated or agreed upon. Full payment and/or deposit payment constitutes acknowledgment and agreement with Enjoy Central America’s terms and conditions by tour participant and/or travel agent.

Full payment of any land portion is due 4 weeks prior to departure. If your reservation is made within 4 weeks of departure, the entire price must be paid at the time of booking.

After full payment has been received, client will receive pre-paid service vouchers and other pertinent documents via e-mail. These vouchers will have to be presented to service provider upon receiving service. Rail tickets will be sent by certified mail approx. 3 weeks before departure date or will be deposited at airport in Switzerland.

Emergency Procedure:

In case of an emergency (if customer is at destination and the reservation is lost, hotel is sold out, a flight is missed or a tour guide doesn't show, etc.) client can either call Enjoy Central America at +506 2293-8538 or send an e-mail to

If client does not receive documents in time Enjoy Central America SA. will provide a set of emergency vouchers (and rail tickets) through our agents in the respective country of travel.

Vouchers include emergency contacts of Enjoy Central America SA. (personal phone number of agent and e-mail) and of each service provider where client can call in an emergency situation.

For lost reservations and overbooked hotels Enjoy Central America SA. will provide a comparable replacement of equal or higher quality.

Enjoy Central America SA. is not responsible if client is denied boarding or misses their flights, but will do everything possible to accommodate client in this event.

An invoice can be issued upon request by client.


Changes to the original booking result in extra expenses. All alterations must be in writing from the tour participant or travel agent to Enjoy Central America SA.

After receipt of deposit until 60 days prior to departure: $50.00 per person

Between 60 and 30 days prior to departure: $70.00 per person

Within 29 days of departure: $100.00 per person

Cancellation Policy:

All cancellations must be in writing from tour participant or travel agent to Enjoy Central America SA. The following cancellation policy applies:

No refund will be issued for no-shows and cancellations made less than seven days prior to reservation date.

A 50% refund based on services purchased will be issued for cancellations made seven to 15 days prior to reservation date.

A full refund based on services purchased minus an administration fee of 10% (minimum $50 per person) of the itinerary will be issued for cancellations made more than 15 days prior to reservation date.

For confirmed reservations during Easter week or Christmas/New Year week and for all airline tickets, there will be no refunds.

All cancellation policies enforced by our local suppliers may supersede our policy and are applicable to any cancellation of tours with Enjoy Central America. Any cancellation policies by applicable local suppliers will be made available upon request.

There is no refund for any unused portions of the tour once the tour has started.

Itinerary Variations:

We make every effort to operate each program according to the description made in any offer or published in any printed or electronic form. However, situations out of our control, such as local holidays, occasionally arise that require changes. In such cases we reserve the right to vary itineraries and/or inclusions or to substitute hotels of similar standards. We only make changes that improve the program or are in the best interest of the tour participant's comfort, safety, health and enjoyment.

Air Transportation:

We will help you find the best-priced and best suited airfare available in the class required. A service fee of $ 30.00 per person is required for assistance with booking airfare. When canceling or changing a reservation, the conditions of that particular airline will apply. The airlines are not to be held responsible for any act, omission or event during the time passengers are not on board their air-crafts. These tours may use the services of any airline carrier. The passage contract in use by these companies when issued shall constitute the sole contract between the companies and the purchaser of these tours and/or passage.


Enjoy Central America and/or its agents act as agents for various independent companies where transportation, hotel accommodation and other services are purchased from. All exchange orders, coupons and tickets are issued subject to the terms and conditions under which such means of transportation and other services are provided. The travel agent and/or Tour Operator shall not be held liable for any injury, delay or irregularity, damage, or expense arising from strikes, substitution of equipment, sickness, pilferage, machinery breakdown, quarantine, government restraints, war, act of terrorism, weather conditions, defect in any vehicle of transportation, for any other cause beyond their control, or any act of omission whatsoever by the air carriers, suppliers, hotels, its agents, servants and employees and the passenger hereby waives claim against the Tour Operator arising there from.

If a tour or tour departure is canceled, the Tour Operator shall have no responsibility beyond refund of payment received from the tour passengers, as set forth in the cancellation policy. The passenger and/or travel agent or intermediary waive any claim against the Tour Operator for any damage or loss of property, injury or death of persons due to any act of negligence of any airline, accommodation establishment, auto rental company, train company, any other provider of means of transportation (included but not limited to boats, hot air balloons, zeppelins, ferries, cable cars), or any other person(s) rendering services and/or accommodations included in the air or land portion of the tour. The Operator reserves the right to decline, accept or retain any person from a tour. If any participant is removed from a tour no refund will be given to the participant.

Transportation and/or Service Provider Responsibility Clause:

Any transportation and/or service provider is responsible ONLY for their specified portion, performed by them on behalf of tour participants in accordance with the terms and conditions of their individual contracts and are subject to applicable laws, treaties and regulations governing the specified means of transportation or service. The usual contract used by transportation and/or service provider when issued, shall constitute the sole contract between provider and the tour participant(s) and in purchasing any services by providers as a part of this tour the participant acknowledges and accepts the foregoing conditions.


We respect you and hold your personal information private. Enjoy Central America SA. has created this privacy statement in order to demonstrate our firms commitment to privacy.

We never disclose your personal information to any third party other than to hotels or service providers that need your information to provide you with a service.

Contact Information:

Enjoy Central America SA.
Toll free: 1 800 910 6180
Tel. +(506) 2293-8538
Plaza Los Arcos, Local 2
Ciudad Cariari, Heredia Costa Rica